FAQ

General

Many Casio keyboards include auto-power off functions. To conserve energy, the keyboard will power off after a period of inactivity. Depending on the model, this behavior can be adjusted to suit your needs.

The USB ports on all Casio keyboards are class-compliant. This means there are no drivers needed. The USB ports will function correctly with no additional software on PC, Mac, iOS, and Android.

In the USA, Casio offers extended warranties on some models. To take advantage of the extended warranty, register your instrument here: http://www.onlineregister.com/casio/registration/?category=Keyboards

Duet Mode splits the keyboard into two equal pitch ranges, so that two people can sit at a single keyboard, and play notes in the same range. This is useful for duet performance, piano lessons, and educational music lab applications.

The optional SP-33 three-pedal unit, which attaches to the optional CS-67 wooden stand, includes the three standard pedals found on a grand piano: Soft, sostenuto, and sustain (damper). When Duet Mode is enabled, however, the leftmost pedal (soft) becomes a second damper pedal for the left-hand side.

Sostenuto, traditionally the middle pedal on a grand piano, will sustain the notes that were being held down when the pedal was pressed. If you play and hold down a chord, then press and hold the sostenuto pedal, then release the chord, the notes of the chord will continue to sustain as long as you hold down the pedal. Notes that you play afterwards, however, will not be sustained.

A Hex Layer is a type of sound that consists of six individual sound elements combined via layers, splits, or velocity ranges. Each layer has its own filter, pitch, amp, and effect settings (including envelopes), making a single Hex Layer capable of creating complex and detailed sounds. In several Casio instruments, such as the Privia PX-5S and PX-560, multiple Hex Layers can be played simultaneously.

String resonance is an effect present in many Casio instruments that reproduces the sound of undamped piano strings vibrating sympathetically due to the harmonic relationships between notes. For example, on a piano, if you were to hold down a C major chord, allow the sound to fade, and then strike a C two octaves down (while still holding the quieted C major chord), the strings on the C major chord would begin vibrating again, due to the harmonic relationship to the lower C. If you were to strike a D# instead of the C, the strings would not vibrate audibly. Several notable composers such as Claude Debussy composed music highlighting this behavior.

This refers to pressing the damper pedal down to a point somewhere between its highest and lowest position. On a traditional acoustic piano, pressing the damper pedal halfway produces a shorter sustain than if the pedal were to be pressed down fully. This behavior is reproduced on many Casio digital pianos, such as the Celviano series.

A chord consists of three or more notes that are played at the same time to create harmony. This takes practice to play properly.

Fingered chord forces a student to play the chord properly by only sounding if a proper chord is played.

Casio Chord allows the chord to sound (three notes) by only pressing one key. This is helpful for someone just learning to play keyboard, as only one key needs to be pressed to get the sound of three

First, adjust the main volume to an acceptable level.

Next, check the headphone jack(s) to see if anything is currently connected, as this would disable the speakers. If you want to hear sound from the speakers, then you need to disconnect anything that is connected to the headphone jack (including any headphone jack adapters).

Some keyboards have a setting for local control. If your keyboard has a local control setting, then verify that local control is turned on. If local control is off, then you will not hear sound from the speakers or the headphones.

Some keyboards have a special procedure (usually a sequence of keys) to reset or initialize settings. If the keyboard has such a procedure, then it would be described in the manual. If your keyboard does not have such a procedure, then you may be able to reset the keyboard by unplugging the AC adapter (if you are using one) and removing any batteries. Wait at least 30 minutes, then reinsert the batteries or reconnect the AC adapter. After that, power on the keyboard and try operating it again.

If you have attempted all of the above and the problem persists, then the keyboard may require repair.

You might have enabled Fingered chord, which forces the user to play the chord properly by only sounding if a valid chord is played. This means that the lower range of the keyboard (usually about 18 keys on the left side) will not produce a sound if a chord is not played. To resolve the problem, change to a different chord mode, or turn off Fingered chord altogether.

YMIDI is Musical Instrument Digital Interface, which is a language by which keyboards, other MIDI instruments, and computers can universally communicate. When a note is played on a keyboard, the computer registers what note was played, how long it was held, and the tone number of the instrument. Then, when it connects to another keyboard and played back it will play the same.

General MIDI was developed because Casio, Roland, Yamaha, and other manufacturers would all have their own numbering system. Someone could use a Casio piano tone to record a song, but when the song was played back on a Yamaha, it would produce a guitar sound. General MIDI took 128 specific tones and assigned them to the same numbers, so that a composition plays the same on any General MIDI instrument no matter what the manufacturer.

Transpose allows you to change the pitch of the keyboard into another key. This eliminates awkward fingerings in difficult keys, and lets the keyboard be adjusted for singers, and wind and other instruments. Tuning adjusts in much smaller steps, so you can get even closer to what the singer sounds like.

This is useful if you want to shift the octave of a patch or tone to make it more comfortable to play on your keyboard, or to move the playable range of the instrument to the center of your keyboard.

There are several possible causes. Your keyboard may have some or all of the following settings. Adjust the settings that pertain to your keyboard.

1. Transpose: Allows you to adjust the keyboard in semitone steps. When troubleshooting problems with the pitch of the keyboard, you should set this to the default (neutral) setting. This is usually represented numerically as "0" or "00".

2. Tuning: Allows for fine adjustment of the pitch. When troubleshooting, you should also set this to the default (neutral) setting. Like the Transpose setting, this is usually represented numerically as "0" or "00".

3. Temperament: If your keyboard has this feature, then you can adjust to different scales. If only some notes sound out of tune, while others sound in tune, then you might be using a different temperament than what the song requires. If you are unsure which temperament to use, then set to the default setting, or "Equal Temperament".

4. Octave shift: Lets you shift the keyboard up or down in octave increments. If the keyboard sounds much higher or lower than usual (though not necessarily "out of tune"), then you may need to reset this to the default setting.

5. Pitch bend wheel: If your keyboard has a pitch bend wheel, then it may be stuck or misaligned. Try moving the wheel a few times to ensure that it is not physically stuck.

Sostenuto sustains notes only which are depressed at the time the pedal is depressed. Note that the sostenuto pedal should not be confused with the much more commonly used sustain pedal, which undamps all the strings on the piano.

Our keyboards and digital pianos contain magnets in the speakers. There is no magnetic shielding.

With some keyboards, there are certain rhythms that are set up in such a way where nothing will sound until you play a chord on the keyboard. Try playing a chord.

Here is a list of keyboards which have rhythms set up in this way:

CTK-2000, CTK-2080, CTK-2090, CTK-2100, CTK-2200, CTK-2300, CTK-2400, CTK-3000, CTK-3200, LK-220, LK-230: rhythms 140 and 142-150
CTK-4000, LK-270, WK-200, WK-210: rhythms 170 and 172-180
CTK-4200, CTK-4400, LK-280, WK-220, WK-225, WK-240, WK-245: rhythms 171-180
CDP-200R, CTK-5000, WK-500: rhythms 190 and 192-200
CDP-220R, CDP-230R: rhythms 191-200
CTK-6000, CTK-6200, CTK-6250, WK-6500, WK-6600: rhythms E:029-E:038
CTK-7000, CTK-7200, WK-7500, WK-7600: rhythms E:030-E:039

Some keyboards also have programmable user rhythms. If the selected user rhythm is empty, then this will also occur, in which case you should select another rhythm.

Our keyboards and digital pianos can be stored within the range of 0°C to 40°C. Also, we recommend that the humidity is lower than 65%.

The CTK-7000, CTK-7200, WK-7500, and WK-7600 are the only current portable keyboard models that have the ability to silence the built-in speakers while still outputting sound to line out. On these keyboards, there is an option called "Speaker" under the General group in the Function menu. Turn this option off to silence the speakers. Please see page E-133 of the CTK-7000/WK-7500 manual or CTK-7200/WK-7600 manual for more information.

No, users of Casio keyboards can use Tones or Rhythm patterns for recording purposes if desired. Built-in Songs, however, are copyrighted and cannot be transferred out of the keyboard via MIDI.

The SP-3 sustain pedal replaced the SP-2 and SP-1. This works with any Casio keyboard that can accept a single sustain pedal.

If you are not using a Casio brand sustain pedal, then your pedal may have the opposite polarity. The result is that it will work the opposite of what is expected. It will sustain when the pedal is not pressed, and remove the sustain while the pedal is pressed. If you use a Casio sustain pedal, then it will only sustain while pressed. Many current Casio instruments (such as Privia models) can also automatically detect the polarity of a sustain pedal. To ensure detection is correct on these models, first connect the pedal to the appropriate jack, then power the keyboard on without touching the pedal.

The following Casio musical instruments support the use of an expression pedal:
MZ-X300
MZ-X500
PX-560

Casio does not manufacture an expression pedal, but there are many that are compatible. Our manual specifies that a compatible expression pedal must have a 10k ohm linear pot. These have been tested by Tokyo as listed in the manual:

Roland EV-5
Kurzweil CC-1
Fatar VP-25, VP-26

A very common pedal is the M-Audio EX-P, which like the pedals listed above is 10k ohms. This is a perfectly good option, but it does not function properly unless the polarity switch on the bottom is set to "M-Audio". If the switch on the bottom is set to "Other", then the pedal will not work smoothly, even if it has been "calibrated" in the System Settings of the keyboard.

This is usually a power-related problem. If you are using an AC adapter to power the keyboard, then ensure that you have the correct AC adapter that is intended for use with your keyboard. If you use the incorrect AC adapter, then the keyboard might not receive adequate power. In addition, use of the incorrect AC adapter could cause damage to the AC adapter and/or keyboard.

If you are using batteries, then it is possible that the batteries are low. Try changing to a fresh set of batteries.

If you have tried both battery power and the correct AC adapter, and continue to experience this problem, then the keyboard would require repair.

Keyboard channel: the channel that the keyboard uses to send messages to the computer

Navigation channel: the channel that the keyboard uses to receive messages from the computer.

The term "Weighted Hammer Action" means the feel of the keys has resistance like a real piano. They will require the same amount of effort to press as a traditional acoustic piano.

"Scaled Hammer Action" is when the keys have a different weight to them as you go from the low notes to the high notes. The keyboard feel is heavier in the lower register, and lighter for the higher register. This creates the most authentic piano experience when playing.

There are two methods of connecting a Casio keyboard or digital piano to a computer: using standard MIDI In/Out ports plus a MIDI interface, or using USB. Most of our current keyboards use one method or the other, although a few models have both. The attached document lists most of the keyboards and digital pianos that Casio has released over the last 10 years, along with the types of connections that they support.

1. STANDARD MIDI PORTS
Keyboards that have standard MIDI In/Out ports can be used with any computer operating system, as long as your computer is equipped with a MIDI interface that is compatible with your operating system, and you have the appropriate cables to connect the keyboard to the MIDI interface. When using this type of connection, there is no driver needed for the keyboard, although it is possible that the MIDI interface might require a driver (check the documentation for the MIDI interface, or contact the manufacturer of the MIDI interface). Please see the following page for more information on how you can accomplish this type of connection:
http://music.casio.com/e/data_ex2/connect.html

2. USB PORT
The keyboard connects to the computer using a standard USB A-to-B cable. This type of cable can be purchased from most computer stores or electronics stores.

Please refer to your owner’s manual to determine USB compatibility. Some keyboards require an additional driver to be installed--this driver is only available for certain versions of Windows. No USB driver is available for Mac OS or other operating systems.

Models that are listed as "USB Class Compliant (no driver needed)" are compatible with most newer versions of Windows (XP or later), as well as newer versions of Mac OS X, without the need for an additional driver. (The exception is Windows Vista 64-bit, see below.) If you have a "class compliant" keyboard, but the computer and keyboard are not communicating, then this is not a driver issue, so there is no need to download a driver (it will do nothing to improve the situation). Instead, verify that the cable is properly connected, and verify settings in whatever MIDI software is being used.

NOTE: Casio keyboards do not support USB connection with Windows Vista 64-bit, regardless of whether they are "class compliant" or not. Please see the following page on our Web site for more information:
http://support.casio.com/information.php?rgn=1&cid=008&pid=114

If your musical instrument has a slot for a memory card, then specific details regarding the types of cards that are supported can be found in the user's manual.

The most common types of memory card used in our instruments today are SD and SDHC cards. These cards can be frequently found in electronics stores and computer stores. SD cards are available in capacities up to 2 GB, while SDHC cards range from 4 GB to 32 GB. Some older keyboard models (released from 2006-2009) can only work with SD cards of 1 GB or lower capacity, while many newer models support 2 GB SD cards as well as SDHC cards. Again, please refer to your instrument's manual for details on compatible cards.

Some keyboards that were on the market from 2003-2006 used an earlier memory card format called SmartMedia. These cards are no longer being manufactured, so they may be extremely difficult to find in the current market. Most mainstream retailers no longer carry SmartMedia, so it would be best to check some online or specialty electronics stores. If your keyboard supports SmartMedia, then you must use a 3.3V card (5V cards are incompatible).

If you have a keyboard that is "class compliant" USB-MIDI (which includes all Casio keyboards made since 2010), then you can connect the keyboard to an Apple iPad. To do this, you need to obtain Apple’s own "Camera Connection Kit", which allows USB-MIDI keyboards to be used with apps such as GarageBand. If our keyboard is not working with a particular Apple iPad application, then it is likely because the app is not functioning, not because of our keyboard. A test using GarageBand on the iPad will confirm this.

Additional song data can be downloaded for the Celviano AP-700, GP-300, GP-400, and GP-500BP at this site: http://support.casio.com/en/support/download.php?cid=008&pid=1163

You should contact an Authorized Service Center if repair service is needed. Please see http://www.casio.com/support/authorized-service for a list of Authorized Service Centers.

If your product is within the warranty period, then you will need to provide a photocopy of your sales receipt (you may retain the original), along with a brief note describing the problem that you have experienced.

Go to the following link to register your product:
http://www.onlineregister.com/casio/registration/

CTK, LK, AND WK SERIES

This is normal for WK-200 and WK-210, and some other recent models like WK-500, CTK-4000, and CTK-5000. The Tone button is not intended to light on these keyboards. Although some other similar-looking buttons such as Rhythm and Song Bank do light up, the Tone button does not.

The keyboard does not let you adjust accompaniment volume while you are in Record mode. You need to set the volume to the desired level prior to recording by doing the following steps:

1. Press SONG MEMORY until Play appears.
2. Press the ACCOMP VOLUME button.
3. Adjust accompaniment volume to desired level.
4. Press SONG MEMORY until Record appears.
5. Begin recording.

This applies to WK-3000, WK-3100, WK-3200, WK-3300, WK-3500, WK-3700, WK-3800, and WK-8000.

If you want to change the right hand tone, then you would need to disable split, at least temporarily. After selecting the new right hand tone, you can enable split again.

If you know what kinds of setups you want to use in advance of a performance, then you might find it easier to save some setups to registration memory. You can create setups that are similar, apart from the right hand tone, and then save them to different registration areas in the same bank. You could then press a single button to change between the registrations.

If your LK series keyboard has the ability to play back a Standard MIDI File, then the keyboard can play back the song and light the appropriate keys (with or without playing the notes) so that you can learn the song.

In order for you to accomplish this, you need to set the navigate channels on the keyboard. By default, the right-hand lesson part corresponds to MIDI channel 4, and the left-hand lesson part corresponds to MIDI channel 3. More information regarding navigate channels can be found in the manual for your keyboard.

The keyboard may not light up using the default arrangement of the MIDI file, so you may need to edit the channels of the MIDI file accordingly before you transfer it to the keyboard. This can be accomplished using MIDI-compliant music editing software on your computer (sold separately). Please assign the right-hand lesson part to MIDI channel 4, and the left-hand lesson part to MIDI channel 3.

Yes, it is possible for you to disable the key lighting. To do this, hold the FUNCTION/KEY LIGHT button until "Keylight" appears on the display, and then you can press the [-] key to turn it off from there.

This is a function called "Power On Alert". When you are connected to AC adapter, and the keyboard is powered on and left idle for about 6 minutes, the keyboard keys will light in a repeating pattern. This serves as a reminder that the power is still on.

You can disable Power On Alert to ensure that the keys do not light up (for instance, during a concert). You should check the manual for the procedure to disable Power On Alert (this procedure varies depending on the model). Some keyboards have the option labeled as "Demo 2" or "Demo2" in the menu.

PRIVIA

Yes, the PRIVIACASE can be used with all Privia models except PX-7xx/8xx series. It is a padded bag with a shoulder strap.

Many Privia pianos do not have an initialization or reset feature to reset it back to factory defaults.

Models that do have initialization are listed below.

PX-3
While the digital piano is turned off, hold down the TONE and FUNCTION buttons as you press the POWER button to turn on power.

PX-5S
While the digital piano is turned off, hold down the 4 and NUM KEY buttons as you press the POWER button to turn on power.

PX-320
While the digital piano is turned off, hold down the RHYTHM and FUNCTION buttons as you press the POWER button to turn on power.

PX-330
While the digital piano is turned off, hold down the TONE and FUNCTION buttons as you press the POWER button to turn on power.

PX-350/PX-780
While the digital piano is turned off, hold down the GM TONES and FUNCTION buttons as you press the POWER button to turn on power.

PX-360/PX-560
While the digital piano is turned off, hold down the TEMPO DOWN and TEMPO UP buttons as you press the POWER button to turn on power.

PX-410R/PX-575R
1. Press Transpose.
2. Press Down arrow 3 times.
3. Press Right arrow 2 times.
4. Press Yes (+) 2 times.

Here is a list of stands that work with CDP and PX model digital pianos, for which stands are usually sold separately. This list does not include PX-7xx/PX-8xx series, AL series, or AP series pianos, which include their own stands

Piano model Stand
CDP-100 CS-43P/CS-44P
CDP-120 CS-44P
CDP-130 CS-44P
CDP-200R CS-43P/CS-44P
CDP-220R CS-44P
CDP-230R CS-44P
PL-40R CS-45P
PS-20 CS-45P
PX-3 CS-67P
PX-5S N/A
PX-100 CS-55P
PX-110 CS-65P
PX-120 CS-65P/CS-66P
PX-130 CS-67P
PX-150 CS-67P
PX-160 CS-67P
PX-200 CS-65P/CS-66P
PX-300 CS-55P
PX-310 CS-65P
PX-320 CS-65P/CS-66P
PX-330 CS-67P
PX-350 CS-67P
PX-360 CS-67P
PX-400 CS-400
PX-410R CS-410
PX-500L CS-55P
PX-555 CS-400
PX-560 CS-67P
PX-575R CS-410
PX-A100 CS-67P

This occurs because the PX-3 has the option for the user to separately control the internal sound source on the piano, or external MIDI devices.

Refer to "Specifying What Each Zone Controls" on page E-27 of the manual. You will see that you can turn on the EXT indicator light. Doing this will tell the PX-3 that you want to send program change over MIDI to your MIDI device whenever you change tones. If both INT and EXT are lit, then you should be able to change the tone on the piano and your other MIDI device simultaneously.

Once you have set up the zones according to your personal preference, you may want to store the settings in registration memory, as described on page E-34 of the manual.

The PX-3 and PX-3S are identical in operation. The only differences are that the PX-3S does not have the "Limited Edition" label and has different color LEDs.

The firmware version 1.10 update for PX-5S can be obtained by going to the following link:
http://support.casio.com/download.php?rgn=1&cid=008&pid=1346

Improvements provided by this update include:
Improving the Key Follow function of Hex Layer.
Adding a portamento function to the Melody tones and the Hex Layer tones.
Adding a volume control to the Audio Recorder.
Adding a volume control to the Damper Noise.
Adding ‘Toggle Mode’ to the Pedal Function.
Adding MIDI Rx message filters.
Expanding the frequency range of the Master Equalizer.
Expanding the frequency range of the DSP Equalizer.
Adding a Fine tune to the DSP Pitch Shifter.
Adding a Bypass to the System Effects and the Master Effects.
Adding a destination parameters to the controllers (Knobs, Sliders, Modulation and Pedals).
Adding a calibration function of the position of the Knobs.
Adding a sample waves to the Hex Layer.

This is intentional. The digital piano is simulating the sound that an acoustic grand piano makes when the damper pedal is pressed, and the damper is raised from the strings.

On the PX-5S and PX-560, if the damper noise is not desired, then it can be turned off.

Some other recent models (e.g. PX-150, PX-350, PX-750, PX-780, PX-850) also have the damper resonance simulator with certain tones, but do not have the ability to disable it.

XW SYNTHESIZERS

You can define a key range for each of the four zones. For example, you can set up one or two zones to sound on the left side of the keyboard, and the remaining zones to sound on the right side of the keyboard. More information can be found on page E-64 of the XW-P1 manual, or page E-73 of the XW-G1 manual.

The microphone only works in conjunction with certain tones, such as solo synth 9-9 (described below). The microphone is inactive while most other tones are in use.

Press the TONE button, then the SOLO SYNTH button. Select the 9th bank, 9th program (Basic&Mic IN). You should then be able to use the microphone. You can apply filter and effects to the sound from microphone input.

Also, keep in mind that the XW-P1 does not have sampling capabilities. This means you won't be able to use the microphone to digitize and store a sample, to use later as a playable tone. This is one of the main differences between the XW-G1 (which is capable of sampling) and the XW-P1.

The XW-G1 can record up to 50 samples, which can be up to 20 seconds in length.

All of the Organ Stage Settings already have the rotary effect assigned to the modwheel. With the version 1.10 update, the sustain pedal also triggers the rotary speed. These can be found in all Stage Settings ending in 6, such as 0-6, 1-6, 2-6, etc.

There are two factory Stage Settings set up for drawbar control. These are at 4-6 and 7-6, and are labeled 4draw organ and 5draw organ. There is also another that is downloadable from the user community forum at http://www.casiomusicforums.com.

Use the following procedure (also found on page E-54 of the XW-P1 manual, or page E-55 of the XW-G1 manual) to change the Solo1 channel:

1. Press the STEP SEQUENCER button to enter Step Sequencer mode.
2. Press the MENU button.
3. Choose Setting and press ENTER.
4. Use the cursor up or cursor down buttons to select "Solo1 Ch". The default is 14. Use the - or + buttons to change this to 1.

Now, in Performance mode, choose which tone you want to have on channel 1 (Zone 1) which can be a solo synth tone, and also set what controllers you want for the knobs, which will now control the Solo 1 part in the step sequence.